Disconnected Leaders:

Bridging the Growing Chasm

Resetting Normal: Defining a New Era of Work


In Resetting Normal: Defining a New Era of Work, a ground-breaking survey conducted by The Adecco Group, there is evidence of a profound disconnect between senior leaders and employees when it comes to the pandemic experience.

The survey found that the global workforce “has never felt more disconnected” from their organizations and leaders, an unprecedented scenario with potentially grave consequences.

How deep is that disconnect? Our research shows us that the gap between the views of senior leaders and the people they lead has grown into a worrisome chasm.

Leaders need to be encouraged to engage in fearless self-assessment and supported with tools like coaching and other development initiatives. It’s not enough to just describe the ideal leadership culture; leaders need to put in the spade work to change their behaviors and relationships with others.

Download our report. You’ll discover where leaders are failing to meet expectations. And you’ll learn three core principles leaders can apply to change their mindsets and reconnect with their people.


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“Disconnected workers begin to question their commitment to the job. Their feelings of powerlessness and uncertainty can erode engagement and productivity. As long as this disconnect exists, little good will come from it.”


– Jessica Conser
Senior Vice President, LHH

Key Findings you should know


of non-managers believe they have a strong relationship with their leaders.


of non-managers were satisfied with the performance of leader they reported to directly.


of non-managers believe they are getting due recognition for the work they do.


of non-managers are happy with the opportunities offered by their current organizations.

About the Study


The Adecco Group commissioned and produced a study to uncover insights into attitudes, behaviors and the outlook of office-based workers on the future of work. The findings will help organizations continue to evolve and adapt as we look forward to a post-pandemic world and new ways of working.

This research includes 14,800 respondents across 25 countries. The countries include Australia, France, Germany, Italy, Japan, Spain, the UK, the United States, Argentina, Belgium, Brazil, Canada, China, Denmark, Finland, Greece, Mexico, the Netherlands, Norway, Poland, Romania, Slovenia, Sweden, Switzerland, and Turkey.

All respondents were between the ages of 18-60, must have had a desk-based job of more than 20 hours per week and had their work altered during the pandemic (for example, by having to shift to a more remote work environment). The fieldwork was conducted in the local language and took place between 13 May – 4 June 2021.